Terms of Service

Terms of Service - Online Visa Assessments

Visa-systems.com (Visa Systems) is a part of Visa Bureau Ltd, an independent UK Company providing visa services to Australia.

Visa processing and service fulfilment is provided by Visa Bureau Ltd and is subject to the following terms of service.

Terms of Use

Definitions

Migration Consultant - means a person trained by, and employed by the Visa Bureau to assess eligibility under specific visa subclasses.

Registered Agent – means a person registered by the Migration Agents Registration Authority.

Case Worker
– means a person trained by, and employed by the Visa Bureau to assist clients in the processing of complex visa applications.

Visa Processing Agent
– means a person trained by the Visa Bureau to assist in the processing of temporary visas.

Business day
- Monday to Friday 9.30am to 5.30pm GMT, excluding all UK public holidays.

Client (‘You’)
- means a person who has made a payment to Visa Bureau for the provision of an Australian visa or immigration service.

DIAC
- means the Australian Department of Immigration and Citizenship.

MARA - means The Migration Agents Registration Authority.

MIA
- means The Migration Institute of Australia.

Registered User ('User')
- means a visitor to the Website that has been given valid access to the Visa Bureau by way of an approved username and password.

Service/Services
- means the service which you request via payment from Visa Bureau.

Visa Bureau - means the Visa Bureau Ltd, trading as Visa Bureau.

Visa Systems - means Visa Bureau's licensed proprietary software and domain visa-systems.com, which facilitates secure access for clients and registered users to multiple online software applications.

Online Assessment - means Visa Bureau's proprietary online software which facilitates the user to submit their details for assessment via visabureau.com, visa-systems.com, or any subdomians included within those domains.

Online Verification - means Visa Bureau's proprietary online software which facilitates secure access to clients and registered users to a number of online applications.

Personalised Migration Instructions (PMI) - means the exclusive licence to proprietary visa mapping technology used by Visa Bureau.

Website - unless otherwise specified, this means the Visa Bureau website, www.visabureau.com.

By using this website you agree to be legally bound by these Terms and Conditions and by all other applicable provisions. If you disagree with the Visa Bureau Terms and Conditions and/or with any other of the applicable provisions, you are not permitted to use the website.

License and Site Access

Visa Bureau grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Visa Bureau Ltd (Visa Bureau).

This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.

This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Visa Bureau.

You may not frame or utilise framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Visa Bureau without express written consent.

You may not use any meta tags or any other "hidden text" utilising Visa Bureau's name or trademarks without the express written consent of Visa Bureau. Any unauthorised use terminates the permission or license granted by Visa Bureau.

You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Visa Bureau so long as the link does not portray Visa Bureau, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter.

You may not use any Visa Bureau logo or other proprietary graphic or trademark as part of the link without express written permission.

Copyright

The Visa Bureau website is a major source of immigration information for America, Australia, Canada, New Zealand and the UK. The development of content for this website, as are the Services provided by Visa Bureau, are continuous as immigration legislation and procedure is constantly evolving for each country.

While the Visa Bureau team endeavours to ensure the data and other material provided in this website is correct and complete, Visa Bureau does not accept responsibility for any errors or omissions and shall not be liable for any claims or losses arising indirectly or directly from use of the information provided in this site.


All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Visa Bureau or its content suppliers, and is protected by United Kingdom and international copyright and trademark laws.

The compilation of all content on this site is the exclusive property of Visa Bureau and protected by United Kingdom and international copyright laws. All software used on this site is the property of Visa Bureau or its software suppliers, and is protected by United Kingdom and international copyright laws.

Personal Information Security

Any online transaction you make on visabureau.com uses secure-server software to best ensure that your personal information is kept safe.  The software encrypts such data as your credit or debit number, name and address.  It works by taking the characters that constitute your information and converting them into bits of code which can then be securely transmitted over the Internet and held on our servers.

Under the UK Data Protection Act 1998, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access.

Profile

If you use this site, you are responsible for maintaining the confidentiality of your profile and password, and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your profile or password.


When logging in, you are required to enter your username and password each time. Since access to your Profile is protected by your username and password, it is very important that you protect your password by making it known ONLY to you. To ensure you are the only person that knows your personal access information, all access to your login information should not be written down or accessible to other persons, even if you believe it is disguised. Do not disclose your password to anyone, including family members or friends.

Visa Bureau will not be held responsible for any access gained by third parties to your personal Profile, whether the login details were provided by you or were otherwise obtained.

Visa Bureau does not sell any of its service to children, but it sells them to adults, who can purchase with a credit card. Visa Bureau reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at its sole discretion.

Online Assessments

Visa Bureau’s Online Assessments are free questionnaires completed on www.visabureau.com, which has been specifically designed to provide you with a preliminary assessment of your ability to satisfy the visa criteria for your selected visa type in the country you specify. You should not rely on this result alone as a true indication of your ability to apply for migration to any country. A ‘positive’ result from an Online Assessment does not guarantee visa success.


If you wish to obtain a realistic assessment of your eligibility for migration to Australia, New Zealand, the United States of America, Canada or the UK, you should complete both an Online Assessment and depending on your country of residence, speak with or complete our Online Migration Interview to be assessed by a Migration Consultant. Once you have completed these steps, you can purchase a Service.

The information we require to provide an Online Assessment is sought in accordance with the Data Protection Act 1998 and Visa Bureau's own Privacy Policy.

Visa Bureau's Privacy Policy governs the way Visa Bureau may use your information. Visa Bureau's privacy policy may be viewed by clicking here.

Call Recording

To maintain the highest standards of courtesy and service, help with training purposes and ensure that we remain compliant with regulatory requirements, we may monitor or record our phone conversations with you.

Enquiry Forms

Visa Bureau’s Online Enquiry Forms are free questionnaires completed on www.visabureau.com, which have been designed to gather basic information, including contact details, so that a Visa Bureau Migration Consultant, attorney or partner may contact you. This information is gathered in accordance with the Data Protection Act 1998 and Visa Bureau’s own Privacy Policy. Inquiry forms cannot provide eligibility assessments.

Using a Migration Agent

Australia: Under Australian law, a person who wishes to operate as a migration agent in Australia must be registered with the Migration Agents Registration Authority (MARA). Overseas agents are registered by choice.

The MARA maintains a strict Code of Conduct that is intended to regulate the conduct of migration agents. The Visa Bureau can confirm that Migration Agents who work for the Visa Bureau are registered in accordance with the code of conduct. A copy of the Code of Conduct can be found in Schedule 2 of the Migration Agents Regulations 1998. To view the Code of Conduct please click here.

A copy of the Information on the Regulation of the Migration Advice Profession can be found on the Visa Bureau website. To view the Information on the Regulation of the Migration Advice Profession please click here.

The client acknowledges that they have had access to and the opportunity to read these documents in full prior to making any payment to Visa Bureau.

New Zealand: Visa Bureau are registered with The New Zealand Association for Migration and Investment (NZAMI), a non-profit organization made up of independent migration consultants, accounting practises, local governement authorities, business investment advisers, law firms and financial houses. Visa Bureau abides by the NZAMI code of ethics.

United States of America: All matters related to US immigration are handled by the Optimus Law Group, which consists of experienced, licensed US immigration attorneys.

Canada: Canadian Visa Bureau is affiliated with a registered Canadian Immigration Lawyer.

UK: The UK VIsa Bureau is regulated by the OISC (Office of the Immigration Services Commissioner).  The OISC is responsible for regulating UK immigration advisers in accordance with the Commissioner's Code of Standards and Rules.  Click here for more information on the OISC and for the Visa Bureau's OISC registration number.

Law

If any part of these terms and conditions shall be found to be unlawful it shall not affect the validity or enforceability of the remainder of the conditions.
Any contracts entered into between you, the user, and Visa Bureau shall be deemed to have been made in England and shall in all respects be governed by English Law

Affiliates/Third Party Services/Referrals

In certain cases, Visa Bureau Ltd may receive royalties, commissions, referral fees and all marketing contributions from third parties where we refer users of www.visabureau.com to external websites that are not under the control of the Visa Bureau.  Visa Bureau does not accept any liability or responsibility for the services provided by a third party.  We do not endorse and shall not be held responsible or liable for any content, advertising, products or services on or available from such websites or material.

Any dealings between you and any third party advertiser or merchant mentioned or linked to by means of a hypertext link from www.visabureau.com, including payment for and delivery of products, services and any other terms, conditions, warranties or representations associated with such dealings, are made between you and the relevant advertiser or merchant.  Visa Bureau will not be held responsible or liable for any loss or damage of any kind incurred as the result of any such dealings. 

Disclaimer and Liability

All proprietary rights in information received by Visa Bureau Ltd shall remain the property of Visa Bureau Ltd. All forms of communication between public viewers and Visa Bureau Ltd including but not limited to written, spoken or electronic (email) correspondence may be recorded to enable Visa Bureau Ltd to carry out its regulatory responsibilities.

Access to this website is confirmation that you have understood and accepted these terms.

Visa Bureau, Australian Visa Bureau, American Visa Bureau, Canadian Visa Bureau, New Zealand Visa Bureau, USA Visa Bureau, UK Visa Bureau and Worldwide Visa Bureau are all trading names of Visa Bureau Ltd. All rights rest with Visa Bureau Ltd.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

THE CLIENT AGREES THAT USE OF THE SERVICE IS ENTIRELY AT CLIENT'S OWN RISK. SERVICES ARE PROVIDED WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY FOR INFORMATION, SERVICES, ADVICE, UNINTERRUPTED ACCESS, OR SERVICES PROVIDED THROUGH OR IN CONNECTION WITH THE SERVICE, INCLUDING WITHOUT LIMITATION THE PROCESSSING OF VISAS AND THE RESULTS OBTAINED THROUGH THE SERVICE.

YOU ACKNOWLEDGE THAT YOU HAVE EXERCISED YOUR OWN SKILL AND KNOWLEDGE IN DETERMINING WHETHER THE SERVICE PROVIDED UNDER THIS SPECIFIC AGREEMENT MEET YOUR SPECFIC REQUIREMENTS AND YOU HAVE NOT RELIED ON ANY STATEMENTS OR REPRESENTATIONS MADE BY THE VISA BUREAU OR ITS EMPLOYEES, AGENTS, AFFILIATES, CONTENT PROVIDERS, OR RELATED COMPANIES.

THIS DISCLAIMER OF LIABILITY APPLIES TO ANY DAMAGES OR INJURY CAUSED BY ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, THEFT OR DESTRUCTION OR UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF RECORD, WHETHER FOR BREACH OF CONTRACT, TORTIOUS BEHAVIOR, NEGLIGENCE, OR UNDER ANY OTHER CAUSE OF ACTION.

THE CLIENT SPECIFICALLY ACKNOWLEDGES THE SERVICE IS NOT LIABLE FOR THE DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF OTHER CLIENTS OR THIRD-PARTIES AND THAT THE RISK OF INJURY FROM THE FOREGOING RESTS ENTIRELY WITH CLIENT.

NEITHER THE VISA BUREAU NOR ANY OF ITS EMPLOYEES, AGENTS, AFFILIATES, CONTENT PROVIDERS, OR RELATED COMPANIES (INDEMNIFIED PERSONS) SHALL BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES OR COSTS (INCLUDING LEGAL COSTS) ARISING OUT OF USE OF THE SERVICE OR INABILITY TO GAIN ACCESS TO OR USE THE SERVICE IN FULL OR IN PART.

TO THE EXTENT THAT LIABILITY CANNOT BE EXCLUDED DUE TO REASONS NEGLIGENCE OR DEFAULT ON THE PART OF THE VISA BUREAU OR INDEMNIFIED PERSONS, THE LIABILITY SHALL BE LIMITED TO THE COST OF THE SERVICE THE CLIENT HAS PROCURED FROM THE CLIENT.

THE CLIENT HEREBY ACKNOWLEDGES THAT THE PROVISIONS OF THIS SECTION SHALL APPLY TO THE SERVICE.


PLEASE DO NOT ARRANGE ANY TRAVEL TO AUSTRALIA UNTIL YOU HAVE RECEIVED EMAIL NOTIFICATION THAT YOUR VISA HAS BEEN APPROVED BY THE AUSTRALIAN GOVERNMENT. VISA BUREAU WILL NOT BE HELD RESPONSIBLE IN ANY CIRCUMSTANCES SHOULD A VISA NOT BE GRANTED OR SHOULD A VISA NOT BE GRANTED IN ANY GIVEN TIME.

EVERY EFFORT HAS BEEN MADE TO ENSURE THIS AGREEMENT COMPLIES WITH CURRENT AUSTRALIAN IMMIGRATION LAW. CHANGES IN LEGISLATION CAN OCCUR AND VISA BUREAU WILL NOT BE HELD RESPONSIBLE FOR DELAYS, CANCELLATIONS, NON-ISSUANCE OF VISA AS A RESULT OF LEGISLATION CHANGES.