Terms of Service

Australian ETA Visa

Visa-systems.com (Visa Systems) is a part of Visa Bureau Ltd, an independent UK Company providing visa services to Australia.

Visa processing and service fulfilment is provided by Visa Bureau Ltd and is subject to the following terms of service.

Terms of Service

These are the Terms and Conditions under which Visa Bureau Ltd. provides processing for Electronic Travel Authority (ETA), subclass 976, 977 and 956. Please note that by making a payment online with a Visa Processing Agent, thus engaging Visa Bureau to provide you with visa processing services, you are confirming that you understand and agree to the terms and conditions of this Agreement.

Definitions

ETA - Electronic Travel Authority (ETA), as prescribed under subclasses 976, 977 and 956 of the Migration Act 1958. Visitor visas are available to persons who intend a genuine short-term visit to Australia. These are not intended for persons who wish to work or remain permanently in Australia. Other options available that are processed by the Visa Bureau are the 977 (a short validity visa for persons travelling for short-stay business purposes to Australia) and 956 (a long validity multiple-entry visa for persons travelling for short-stay business purposes to Australia).

Migration Consultant - means a person trained by, and employed by the Visa Bureau to assess eligibility under specific visa subclasses.

Registered Agent
– means a person registered by the Migration Agents Registration Authority

Visa Processing Agent
– means a person trained by the Visa Bureau to assist in the processing of temporary visas

Business day
- Monday to Friday 9.30am to 5.30am GMT, excluding all UK public holidays.

Client (‘You’)
- means a person who has made a payment to Visa Bureau for the provision of an Australian visa or immigration service.

DIAC
- means the Australian Department of Immigration and Multicultural and Citizenship.

Visa Bureau
- means the Visa Bureau Ltd, trading as Visa Bureau.

MARA
- means The Migration Agents Registration Authority.

MIA
- means The Migration Institute of Australia

Registered User ('User')
- means a visitor to the Website that has been given valid access to the Visa Bureau by way of an approved username and password.

Service/Services
- means the service which you request via payment from Visa Bureau.

Visa Systems
- means Visa Bureau's licensed proprietary software which facilitates secure access for clients and registered users to multiple online software applications.

Website
- unless otherwise specified, this means the Visa Systems website, visa-systems.com and any assessments or subdomains found within that domain.

Online Assessment - means Visa Bureau's proprietary online software which facilitates the user to submit their details for assessment via visabureau.com.

Online Verification - means Visa Bureau's proprietary online software which facilitates secure access to clients and registered users to a number of online applications.

Personalised Migration Instructions (PMI) - means the exclusive licence to proprietary visa mapping technology used by Visa Bureau.

Website - unless otherwise specified, this means the Visa Bureau website, www.visabureau.com

1. Supply of Service

Service provided, as per the Terms and Conditions, to include:
Upon Client completion of the ETA application form provided on the Visa Bureau website, your request for an ETA will be processed automatically (instantly) or by a Visa Bureau processing agent within 3 business days under normal circumstances.

Your ETA grant is subject to approval from the Australian Government. If your ETA is approved, we will send confirmation via the contact details you have provided. Visa Bureau cannot accept responsibility if any or part of these details was entered incorrectly.

2. Fees

The fee for the service processing subclass 976 and 977 visas is £20 (+ VAT) and is non-refundable.

The fee for the service processing subclass 956 visas is £130 and is non-refundable. The extra charge is because it is a long-validity, multiple-entry visa.

As multiple ETA applications are available under one transaction, the fee payer is deemed to have informed all parties applying under the application of these terms and conditions and accepts responsibility for this.

The fee is for the services stated above. You acknowledge that you are responsible for any additional fees that may be required including but not limited to, medicals, chest X-rays, court documents, couriers, certified copies, police checks, passport renewals and charges relating to the changing of Travel Plans.

Please note: While the Visa Bureau will endeavour to process the application in the shortest possible timescale, it does not provide any guarantees on how long it will take to process your visa. We strongly recommend that you do not make any travel booking until you have confirmation of your visa.

3. Processing times

In most circumstances ETA visas are processed INSTANTLY; after your application is submitted, processing starts immediately and in 90% of cases confirmation of visa grant is received within seconds.

However, if any details have been entered incorrectly the application will be submitted for manual processing. In this instance processing will take a maximum of 3 business days.

Processing may also be delayed if:

  • The applicant has criminal convictions, or;
  • The application has been referred (see below).

4. Delays and Referrals

4.1 Delays and referrals
Some ETA visa applications will be ‘referred’ to the Australian High Commission.

In most cases, there is an additional 5 working day period of wait for referred ETA applications. If your ETA visa application is referred, you may or may not be required to provide additional personal details to the Department of Immigration.

If the Australian High Commission requires further details from you, Visa Bureau will notify you. If we notify you of a referral requiring additional information, you will likely be required to complete Form 48R – a copy of which we will send to you. You will be required to fax the completed form directly to the High Commission along with a copy of your passport. Visa Bureau will then notify you whether or not your ETA has been granted.

4.2 Referrals and Refusals
Visa Bureau only processes ETA applications; we do not and will not offer advice on how to proceed or what to do in the event your ETA visa application is referred or refused. The fee paid includes processing of the ETA visa only and does not include any appeals or additional services. The cost of the ETA application is non-refundable and should your application be refused, you will not be issued a refund.

As advised above, your ETA request is processed within 3 business days. In the event that the request processed on our website establishes that you have an existing ETA, the fee you have paid is non-refundable. In such circumstances, we will issue you with confirmation of your current ETA status and the charge is applied to recover the use of our system resources.

If the client makes an error on the ETA application, they can reapply but this will incur another service charge of £20.

5. Conditions

Visitors to Australia must be willing and able to abide by the visa validity and conditions while in Australia.

If you do not abide by these conditions, your visa may be cancelled or you may be subject to other penalties:

  • You must not work whilst in Australia. Limited volunteer work may be acceptable;
  • You must not engage in any studies or training for more than three months;
  • If you are at least 11 years of age and you intend to study in a class-room environment for a period greater than 4 weeks, you may be required to pass a chest x-ray examination before commencing your studies;
  • You must be free from tuberculosis at the time of travel to, and entry into, Australia;
  • You must not have any criminal convictions, for which the sentence or sentences (whether served or not) are for a total period of 12 months duration or more, at the time of travel to, and entry into, Australia; AND
  • The holder must depart within the validity of the Visitor Visa (ETA).

6. Your Privacy

Visa Bureau's Privacy Policy governs the way Visa Bureau may use your information. Visa Bureau's privacy policy may be viewed by clicking here.

Call Recording

To maintain the highest standards of courtesy and service, help with training purposes and ensure that we remain compliant with regulatory requirements, we may monitor or record our phone conversations with you.

7. Regulation Of The Migration Advice Profession

Under Australian law, a person who wishes to operate as a migration agent in Australia must be registered with the Migration Agents Registration Authority (MARA). Overseas agents are registered by choice.

The MARA maintains a strict Code of Conduct that is intended to regulate the conduct of migration agents. The Visa Bureau can confirm that Migration Agents who work for the Visa Bureau are registered in accordance with the code of conduct. A copy of the Code of Conduct can be found in Schedule 2 of the Migration Agents Regulations 1998. To view the Code of Conduct please click here.

A copy of the Information on the Regulation of the Migration Advice Profession can be found on the Visa Bureau website. To view the Information on the Regulation of the Migration Advice Profession please click here.

The client acknowledges that they have had access to and the opportunity to read this document in full prior to making any payment to Visa Bureau.

8. DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

THE CLIENT AGREES THAT USE OF THE SERVICE IS ENTIRELY AT CLIENT'S OWN RISK. SERVICES ARE PROVIDED WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY FOR INFORMATION, SERVICES, ADVICE, UNINTERRUPTED ACCESS, OR SERVICES PROVIDED THROUGH OR IN CONNECTION WITH THE SERVICE, INCLUDING WITHOUT LIMITATION THE PROCESSSING OF VISAS AND THE RESULTS OBTAINED THROUGH THE SERVICE.

YOU ACKNOWLEDGE THAT YOU HAVE EXERCISED YOUR OWN SKILL AND KNOWLEDGE IN DETERMINING WHETHER THE SERVICE PROVIDED UNDER THIS SPECIFIC AGREEMENT MEET YOUR SPECFIC REQUIREMENTS AND YOU HAVE NOT RELIED ON ANY STATEMENTS OR REPRESENTATIONS MADE BY THE VISA BUREAU OR ITS EMPLOYEES, AGENTS, AFFILIATES, CONTENT PROVIDERS, OR RELATED COMPANIES.

THIS DISCLAIMER OF LIABILITY APPLIES TO ANY DAMAGES OR INJURY CAUSED BY ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, THEFT OR DESTRUCTION OR UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF RECORD, WHETHER FOR BREACH OF CONTRACT, TORTIOUS BEHAVIOR, NEGLIGENCE, OR UNDER ANY OTHER CAUSE OF ACTION.

THE CLIENT SPECIFICALLY ACKNOWLEDGES THE SERVICE IS NOT LIABLE FOR THE DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF OTHER CLIENTS OR THIRD-PARTIES AND THAT THE RISK OF INJURY FROM THE FOREGOING RESTS ENTIRELY WITH CLIENT.

NEITHER THE VISA BUREAU NOR ANY OF ITS EMPLOYEES, AGENTS, AFFILIATES, CONTENT PROVIDERS, OR RELATED COMPANIES (INDEMNIFIED PERSONS) SHALL BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES OR COSTS (INCLUDING LEGAL COSTS) ARISING OUT OF USE OF THE SERVICE OR INABILITY TO GAIN ACCESS TO OR USE THE SERVICE IN FULL OR IN PART.

TO THE EXTENT THAT LIABILITY CANNOT BE EXCLUDED DUE TO REASONS NEGLIGENCE OR DEFAULT ON THE PART OF THE VISA BUREAU OR INDEMNIFIED PERSONS, THE LIABILITY SHALL BE LIMITED TO THE COST OF THE SERVICE THE CLIENT HAS PROCURED FROM THE CLIENT.

THE CLIENT HEREBY ACKNOWLEDGES THAT THE PROVISIONS OF THIS SECTION SHALL APPLY TO THE SERVICE.


PLEASE DO NOT ARRANGE ANY TRAVEL TO AUSTRALIA UNTIL YOU HAVE RECEIVED EMAIL NOTIFICATION THAT YOUR ETA REQUEST HAS BEEN APPROVED BY THE AUSTRALIAN GOVERNMENT. VISA BUREAU WILL NOT BE HELD RESPONSIBLE IN ANY CIRCUMSTANCES SHOULD A VISA NOT BE GRANTED OR SHOULD A VISA NOT BE GRANTED IN ANY GIVEN TIME.

PLEASE NOTE THAT ONCE THE ETA IS GRANTED, IT WILL BE VALID FOR 12 MONTHS FROM THE DATE OF ISSUE AND WILL PERMIT A 3 MONTH STAY FROM THE DATE OF EACH ENTRY.

EVERY EFFORT HAS BEEN MADE TO ENSURE THIS AGREEMENT COMPLIES WITH CURRENT AUSTRALIAN IMMIGRATION LAW. CHANGES IN LEGISLATION CAN OCCUR AND VISA BUREAU WILL NOT BE HELD RESPONSIBLE FOR DELAYS, CANCELLATIONS, NON-ISSUANCE OF VISA AS A RESULT OF LEGISLATION CHANGES.

9. Third Parties

In the event that answers and information provided by Visa Bureau are used by you in advising third parties, please be advised that you do so at your own risk.

You agree that you will not forward information and answers provided by Visa Bureau to any third party. The Client indemnifies Visa Bureau against any loss, action, proceedings, costs, claims and damages which may be caused directly or indirectly by:
any breach by the Client of its obligations under this Agreement, OR;
reliance by any third party on any advice given by the Client, which was derived directly or indirectly from any information (including answers) obtained from Visa Bureau .

10. Affiliates/Third Party Services/Referrals

In certain cases, Visa Bureau may receive royalties, commissions, referral fees and all marketing contributions from third parties where we refer users of visasystems.com or www.visabureau.com to external websites that are not under the control of the Visa Bureau.  Visa Bureau does not accept any liability or responsibility for the services provided by a third party.  We do not endorse and shall not be held responsible or liable for any content, advertising, products or services on or available from such websites or material.

Any dealings between you and any third party advertiser or merchant mentioned or linked to by means of a hypertext link from www.visabureau.com, including payment for and delivery of products, services and any other terms, conditions, warranties or representations associated with such dealings, are made between you and the relevant advertiser or merchant.  Visa Bureau will not be held responsible or liable for any loss or damage of any kind incurred as the result of any such dealings. 

11. General

In this Agreement, unless the context otherwise requires references to clauses are to clauses of this Agreement, the singular includes the plural and vice versa, where any word or phrase is defined, any other part of speech or other grammatical form of that word or phrase has a cognate meaning, and a reference to any statute, includes any amendment, consolidation, modification, enactment or reprint of it or any statute replacing it.

The Visa Bureau Website is operated and controlled in England. The validity, interpretation and performance of this Agreement will be governed by the laws of England and Wales. The Client may not assign, sub-license or otherwise transfer the benefit of this Agreement without the prior written consent of Visa Bureau.

The Client agrees that the terms and conditions of this Agreement are for the benefit of Visa Bureau and each of its employees, agents and contractors and are enforceable at the suit of any such person.

No failure or omission by either party to perform or observe the terms and condition of this Agreement will, except in relation to obligations to make payments under it:

  • give rise to any right of action or claim against the defaulting party, OR;
  • be treated for any purpose as a breach of this Agreement if such failure or omission arises from any cause reasonably beyond the control of that party.

12. Governing Law and Jurisdiction

If any part of these terms and conditions shall be found to be unlawful it shall not affect the validity or enforceability of the remainder of the conditions.

Any contracts entered into between you, the user, and Visa Bureau shall be deemed to have been made in England and shall in all respects be governed by English Law.

13. Please Note

ETA visas are electronic; therefore no stamp or label will be placed or is required to be placed, in your passport. The visa is linked to your passport number.